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About toll fraud prevention

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Recently I came to know more about toll fraud and prevention methods from here http://www.thinktel.ca/fraud-prevention/. I have a question related to this. What can we do If we have been already hacked? What are the next steps we should follow? I have heard some cases. The customer would not know about this until he receives the bill at the month end. If you have more idea about toll fraud, please share it.

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